Expect a confirmation message from our representative for the acknowledgment of your payment shortly after.
Our chocolate will only be deliverable within Metro Manila, Cavite, Laguna, Rizal, Bulacan, Pampanga and Davao City.
We will deliver your order within the number of days of your chosen delivery option. Please expect a message from our team confirming the delivery of your kit.
All kits will be delivered via Lalamove or our Company Drivers.
Standard Delivery - 3 to 5 Working Days
Express Delivery - 2 to 3 Working Days
Next Day Delivery - The following day upon confirmation of payment and availability of order. Available from Mon-Fri only except during Holidays
Standard Delivery: 5 Working Days
Due to the high volume of orders and limited logistics options available at the moment, we cannot accommodate same-day delivery and pick-up requests.
Our delivery schedule is Sunday-Friday from 9:00AM-4:00PM only except during Holidays.
For questions related to the delivery of your kit or special instructions, you may reach out to us through our dedicated mobile number +63 917 621 8294 or email us at email@example.com. Kindly include in your message your Order Number for faster tracking.
All sales are final. We are unable to provide credit, refunds or exchanges at the moment.
For incomplete orders or products with defects, kindly contact us within 24 hours upon receiving the kit together with the order number as well as a photo of the product in question via firstname.lastname@example.org or +63 917 621 8294 or @aurochocolate on Facebook and Instagram.
Our chocolate products are best stored between 16 to 18 degrees Celsius, away from direct sunlight and strong odors, and protected from high humidity.
You may also store the chocolate in the refrigerator. We recommend taking the chocolate out of the refrigerator between 10-15 minutes before eating it. And make sure that opened chocolates are stored well with plastic wrap or in a separate container so they do not absorb odors.
We do not recommend freezing the chocolates because rapid temperature changes negatively affect the quality and cause it to develop fat bloom (with gray or white streaks on the surface of chocolate).
If you notice any signs of fat bloom on the chocolate, please bear in mind that it is still safe to eat but the mouthfeel and texture will be different than normal.
All of our products contain soy. All of our dark chocolates do not contain dairy in its ingredients but may contain traces of it as it is produced in the same facility as our milk and white chocolates.
These products are manufactured in a facility that processes other products which may contain tree nuts and peanuts.